VIP SINGLES MEMBERSHIP TERMS

These Terms set out the conditions for using the screened matchmaking and dating service “VIP SINGLES” (the “Service”), jointly planned and operated by KOLLAB V-J CO., LTD and Fusion and Relations Joint Stock Company (together, the “Company”).

Applicants and Members must read and confirm the contents of these Terms, and may use the Service only after agreeing to all of them.

1. The Service is intended for single people seeking a serious relationship or a relationship leading to marriage, under which the Company introduces persons of the opposite sex based on a Member profile and other information.
2. The Company selects the person to be introduced by considering the profile, age, occupation, values and any other information the Company deems appropriate.
3. Where both Members introduced by the Company wish to meet each other, the two parties are deemed to have achieved a “Match” (Matching).
4. After a Match, the Company confirms the wishes of both parties, coordinates the time and place, and arranges the first meeting (the “First Date”).
5. At the First Date, in principle the Company or operating staff designated by the Company attends the meeting place to introduce the two parties to each other.
6. Once the First Date has begun, in principle the two Members converse and interact by themselves; Company staff are under no obligation to remain present throughout the date.
7. After the First Date ends, dating, exchange of contact details, contact, meetings and any other interaction are carried out at the will and responsibility of the two Members.
8. The Company provides Members with an opportunity to be introduced to persons of the opposite sex, but does not guarantee a Match, the start of a relationship, the continuation of a relationship, engagement or marriage.

1. These Terms apply to all Members using the Service.
2. Usage rules, notices and other provisions communicated by the Company to Members through the Service website, the Member page, email, Zalo or any other method designated by the Company form part of these Terms.
3. The Company may amend these Terms where necessary in accordance with the law.
4. Amended Terms take effect from the time they are posted on the Service website or from any other time separately determined by the Company.

A person wishing to register for the Service must satisfy all of the following conditions:

1. Meet the age and other registration conditions separately determined by the Company.
2. Confirm that they currently have no legal spouse, are not cohabiting with another person as if married, and are not in an exclusive romantic relationship.
3. Wish to find a serious relationship or a relationship leading to marriage.
4. Register in person and pass the screening process determined by the Company.
5. Ensure that registration information and any information or documents provided to the Company are truthful and contain nothing false.
6. Agree to complete identity verification and other verification procedures determined by the Company.
7. Be contactable by email, Zalo or another means of contact designated by the Company.
8. Have a smartphone, computer or the connection environment required to use the Service.
9. Be able to comply with these Terms and the rules issued by the Company.
10. Be assessed by the Company as suitable to become a Member of the Service.

The Company is under no obligation to approve an application and is under no obligation to disclose the screening criteria, the screening content or the reasons for a screening result.

1. A person wishing to register for the Service must complete the registration procedure in person, in the manner determined by the Company.
2. The applicant must provide profile information, photographs and other information required for screening, as requested by the Company.
3. The Company screens applicants based on the information provided, according to its own criteria.
4. Membership takes effect from the moment the registration is approved by the Company following screening.
5. Where the Company deems it necessary, including after registration, it may require the Member to verify their identity, re-confirm registration information or provide additional documents.
6. Where registration information changes, the Member must promptly update the information on the Member page or notify the Company.

1. Members must provide truthful and accurate information in their profile and other registration information.
2. For the profile photograph, the Member must post a photograph in which they are clearly identifiable and which does not differ significantly from their current appearance.
3. To maintain the quality of the Service and support a smooth introduction process, the Company may edit the wording, presentation, photograph size or other display aspects of a Member profile, to the extent that this does not change the factual content.
4. A Member photograph, profile and other information designated by the Company are displayed to the Member being introduced for the purpose of introductions within the Service.
5. Members must not disclose, repost, transmit or use for any third party the photographs, profile, occupation, workplace, contact details or other personal information of another Member obtained through the Service, without that person permission.

1. Members are responsible for appropriately managing their Service account, password and other authentication information.
2. Members must not let a third party use their account, and must not lend, transfer, sell or in any way allow a third party to use the account.
3. Acts carried out through a Member account may be deemed to be acts of that Member.
4. On discovering unauthorised use of an account or any other problem, the Member must promptly contact the Company.

1. The Company introduces persons of the opposite sex to Members at the time and in the manner determined by the Company.
2. The number of introductions, their frequency, their timing and other conditions follow the content displayed on the Service website, the Member page or another method designated by the Company.
3. The Company selects the person to be introduced based on the Member profile, registration information, wishes, activity status and other information.
4. Due to the number of Members, registration status, the status of available candidates, system incidents or other reasons, the Company may be unable to make introductions in the expected number or at the expected time.
5. The Company does not guarantee that the person introduced will fully match the wishes, values or conditions desired by the Member.
6. For each person introduced, the Member must reply within the period determined by the Company as to whether they wish to attend a First Date.
7. Where no reply is received within the specified period, the Company may treat the Member as not wishing to meet the person introduced.

1. Where both Members introduced by the Company wish to attend the First Date, the two parties are deemed to have achieved a Match.
2. After a Match, the Company notifies both parties and coordinates the time and place of the First Date.
3. After a Match, Members must cooperate in good faith with the Company in scheduling the First Date.
4. Even after a Match, if the Company considers a meeting inappropriate for reasons relating to membership eligibility, registration information, safety issues, reports from other Members or otherwise, the Company may cancel that Match.
5. After a Match, if a Member wishes to cancel the First Date for personal reasons, the Member must promptly contact the Company.
6. Fees, refunds and penalties relating to cancellation of the First Date are determined by reference to the time the Company receives the cancellation notice, as follows:
   1. Where the Company receives the cancellation notice 24 hours or more before the scheduled start time of the First Date: no cancellation fee or penalty arises. However, the cancelling Member is refunded 50% of the First Date fee already paid; the remaining 50% is not refunded. The Member who was cancelled on is refunded the full First Date fee already paid.
   2. Where the Company receives the cancellation notice 3 hours or more but less than 24 hours before the scheduled start time of the First Date: no cancellation fee or penalty arises. However, the First Date fee already paid by the cancelling Member is not refunded. The Member who was cancelled on is refunded the full First Date fee already paid.
   3. Where the Company receives the cancellation notice less than 3 hours before the scheduled start time of the First Date, or the Member fails to attend without prior notice: the First Date fee already paid by the cancelling Member is not refunded. In addition, the cancelling or absent Member must pay the Company a penalty of 990,000 VND. The Member who was cancelled on is refunded the full First Date fee already paid and also receives compensation of 500,000 VND out of that penalty.
7. The First Date fee, penalties and other amounts referred to in the preceding paragraph are set out on the Fee Page. For Matches already achieved before a fee change, unless the Company provides otherwise, the fees and conditions applicable at the time of the Match apply.
8. Where a Member cancels or fails to attend due to illness, accident, natural disaster, serious transport disruption or other force majeure reasons, the Company may, after verifying the circumstances, decide not to apply all or part of the refund conditions or penalties set out in the preceding paragraphs.

1. Where a Member establishes a romantic relationship with another Member met through an introduction by the Company during the first half of the contract term, and for that reason requests termination of membership, the Member is refunded 30% of the total service fee paid. A relationship with a person met other than through an introduction by the Company, including a person who is not a Member of the Service, is not eligible for a refund.
2. The refund policy applies over the following periods:
   1. 6-month plan: the Member is refunded 30% of the service fee if a romantic relationship is established with another Member met through an introduction by the Company within the first 3 months from the service start date. After that point, no refund is available.
   2. 12-month plan: the Member is refunded 30% of the service fee if a romantic relationship is established with another Member met through an introduction by the Company within the first 6 months from the service start date. After that point, no refund is available.
3. Where a Member requests cancellation of the Service before the end of the contract term, the refund policy applies as follows:
   1. If the cancellation request is made during the first half of the contract term and for the reason set out in paragraph 1 of this Article, the Member is refunded 30% of the total service fee paid.
   2. If the cancellation request is made for a reason other than the one set out in paragraph 1 of this Article, or is made after the first half of the contract term has passed, no refund is available.
4. Members on a 1-month or 3-month plan are not covered by the early cancellation and refund policy. Where such a Member stops using the Service of their own accord during the contract term, the service fee already paid is not refunded.
5. Refunds are processed in accordance with the procedure and timeframe determined by the Company, after the refund conditions have been confirmed as satisfied.
6. A refund under this Article is inseparable from termination of membership. After a refund, membership ends and the Member receives no further introductions from the Service.
7. Refunds under this Article are limited to the plan fee already paid. Registration fees, First Date fees, cancellation penalties and other fees are not refundable. Transfer fees and other costs incurred in making the refund are borne by the Member and deducted from the refund amount.

1. The first meeting after a Match is, in principle, held as a First Date arranged by the Company.
2. The Company confirms the wishes of both parties and coordinates the time and place of the First Date.
3. On the day of the First Date, in principle the Company or staff designated by the Company attends the meeting place to introduce the two parties to each other.
4. Members must observe the designated time and place, and participate with a sincere, courteous attitude that respects the other party.
5. Where a Member may be late or is unable to attend, the Member must promptly notify the Company.
6. Once the First Date has begun, interaction between the two Members is at their own decision and responsibility.
7. Travel costs and other expenses relating to the First Date are borne by the Member, unless the Company provides otherwise.
8. The First Date fee is VND 990,000 per person per meeting. At the First Date, each person receives one soft drink or non-alcoholic beverage free of charge. Any additional food or drinks ordered, and any other costs beyond the free allowance above, shall be paid by the Member.
9. The Company may cancel or postpone the First Date if it considers holding the date inappropriate for safety or other reasons.

1. After the First Date ends, if both parties wish, Members may decide for themselves to exchange contact details.
2. Contact, dating, developing the relationship and other interaction after the exchange of contact details are carried out at the will and responsibility of the two Members.
3. Where the other party wishes to end contact, meetings or the relationship, the Member must respect that wish.
4. Members must not persistently contact, request meetings from, follow or otherwise act towards the other party in a way that makes them uncomfortable or uneasy once the other party has expressed a wish to end the interaction.
5. Where a serious problem arises between Members, a Member may report it to the Company.
6. Where the Company deems it necessary, it may verify the facts and take reasonable measures within the necessary scope. However, the Company does not guarantee the resolution of private relationships or disputes between Members.

1. The registration fee, monthly membership fee, Matching fee, First Date related fees and other Service fees are set out on the fee page published on the Service website (the “Fee Page”).
2. When using a service that incurs a fee, the Member must pay the amount set out on the Fee Page by the method and within the deadline designated by the Company.
3. The Company may change Service fees where necessary. New fees apply from the time they are posted on the Fee Page or from another time determined by the Company. However, for Matches or other transactions established before the change, unless the Company provides otherwise, the fees applicable at the time of establishment apply.
4. Transfer fees, payment fees and other costs necessary to make payment are borne by the Member, unless the Company provides otherwise.
5. Fees already paid are, in principle, non-refundable, except where the cause is attributable to the Company or applicable law requires a refund (other than the cases specifically set out in Article 10 and cases where applicable law requires a refund).
6. Communication device costs, internet connection fees and other costs necessary to use the Service are borne by the Member.

Members must not carry out the following acts when using the Service:

1. Registering a profile or other information that is false or significantly different from reality.
2. Use of the Service by a married person or a person who does not meet the membership conditions.
3. Impersonating another person to use the Service.
4. Using the Service where the main purpose is not to find a partner or spouse, including business activity, sales, solicitation, religious activity, political activity, investment solicitation, multi-level marketing, recruitment, surveys or similar purposes.
5. Defaming, insulting, threatening, discriminating against, harassing or otherwise causing a nuisance to another Member.
6. Sexual remarks or conduct, physical contact or other acts without the consent of the other party that make them uncomfortable or uneasy.
7. Asking another Member to lend or borrow money, to invest, to purchase goods or services, or to enter into other financial transactions.
8. Storing, copying, providing to third parties, or publishing on the internet or social media the photographs, profile, contact details or other personal information of another Member without their consent.
9. Using information obtained through the Service for a purpose other than the purpose of the Service.
10. Infringing the credit, honour or privacy of the Company or another Member.
11. Unauthorised access, system tampering or other acts that obstruct operation of the Service.
12. Acts that violate the law, public order, social morality or social norms.
13. Any other act that the Company has reasonable grounds to consider inappropriate for a Member of the Service.

1. Where the Company determines that a Member falls under any of the following, the Company may suspend all or part of their use of the Service, stop introductions, or cancel their membership (forced termination of membership):
   1. Breach of these Terms.
   2. Discovery of false registration information.
   3. Failure to continue meeting the membership conditions.
   4. A serious complaint or report from another Member that the Company determines to have reasonable grounds.
   5. Failure to attend a First Date without notice, or a serious or inappropriate cancellation.
   6. Failure to respond to important communications from the Company within a reasonable period.
   7. Failure to perform the obligation to pay Service fees or other payment obligations.
   8. Use of the Service for an improper purpose.
   9. Any other case where the Company has reasonable grounds to determine that suspension or cancellation of membership is necessary to protect the operation of the Service or the safety and interests of other Members.
2. Even where membership is cancelled, obligations that have already arisen to pay Service fees, cancellation fees or other amounts are not extinguished.

1. A Member may request termination of membership at any time, in the manner determined by the Company.
2. After a Match, where the First Date is being scheduled or other procedures remain incomplete, the Member cannot complete termination of membership until those procedures end.
3. Where Service fees, cancellation fees or other financial obligations remain unpaid at the time of termination, the payment obligation continues after the Member leaves the Service.
4. Member information after termination is handled in accordance with applicable law and the Company Privacy Policy.

1. The Company may change the content of the Service, the introduction method, the introduction frequency, fees and other aspects of the Service.
2. The Company may temporarily suspend all or part of the Service in the following cases:
   1. System maintenance, inspection or updates.
   2. Failure of communication lines, servers or other equipment.
   3. Fire, power outage, natural disaster, epidemic, war, riot or other force majeure event.
   4. Any other case where the Company considers suspension of the Service necessary.
3. The Company may terminate all or part of the Service after giving prior notice by a reasonable method. However, this does not apply in an emergency or where there is a force majeure reason.

1. The Service provides Members with an opportunity to meet persons of the opposite sex. The Company does not guarantee the number of introductions, a Match, the start of a relationship, the continuation of a relationship, engagement or marriage.
2. The Company may verify information registered by Members where necessary, but does not absolutely guarantee the accuracy, truthfulness or currency of all such information.
3. Members decide for themselves and are responsible for their interaction with the person introduced. Interaction after the First Date begins, and thereafter, is at the decision and responsibility of the Member.
4. The Company does not guarantee compatibility, character, remarks, conduct, the content of a relationship or any other matter in relations between Members.
5. Disputes, incidents, damage or other problems arising between Members are to be resolved by the Members themselves, except where the cause is attributable to the Company.
6. Where the Company deems it necessary to ensure Member safety or prevent incidents, it may cancel or terminate an introduction, a Match or a First Date.
7. The limitations or disclaimers of Company liability set out in this Article and elsewhere in these Terms apply only to the extent permitted by applicable law.

1. The Company appropriately handles names, contact details, photographs, profiles, identity verification information and other personal information collected from Members, in accordance with applicable law and the Privacy Policy determined by the Company.
2. The Company uses personal information to the extent necessary to provide the Service, verify identity, screen Members, select persons to be introduced, display profiles, carry out Matching, schedule First Dates, contact Members, handle support requests, manage safety, improve the Service and carry out other activities necessary to operate the Service.
3. As the Service is jointly operated by KOLLAB V-J CO., LTD and Fusion and Relations Joint Stock Company, Member personal information may be handled or shared between the two companies to the extent necessary to operate the Service.
4. Profiles, photographs and other information necessary for introductions are displayed to the Member being introduced, within the scope of the purpose of the Service.
5. Details of the handling of personal information follow the Privacy Policy separately determined by the Company.

1. The Company may contact or send notices to Members by email, Zalo, notifications within the Service or other methods designated by the Company.
2. Members are responsible for remaining able to receive important notices from the Company.
3. Where a Member does not notify the Company of a change in contact details, or does not receive a notice due to their connection environment, device settings or other causes on the Member side, the Company is not liable for the resulting damage, except where the cause is attributable to the Company.

1. Copyright, trademark rights and other intellectual property rights in the text, images, logos, designs, systems and other content published on the Service belong to the Company or to third parties with lawful rights.
2. Members must not copy, repost, modify, distribute, publicly transmit or otherwise use Service content beyond the purpose of using the Service, without the prior consent of the Company.

Where a Member breaches these Terms or causes damage to the Company, another Member or a third party through unlawful or improper conduct, whether intentional or negligent, that Member is liable to compensate for the damage in accordance with applicable law.

Members must not transfer, pass on, pledge as security or otherwise dispose of to a third party any rights or obligations arising from these Terms or from use of the Service, without the prior written consent of the Company.

Where part of these Terms is determined to be invalid or unenforceable under applicable law, the validity of the remaining provisions is not affected.

1. The relevant laws of Vietnam and other applicable law apply to the Service and to these Terms, having regard to the region in which the Service is provided, the operating entities and other relevant factors.
2. Where a dispute arises between a Member and the Company in relation to the Service, both parties will discuss it in good faith and endeavour to resolve it.
3. Where a dispute cannot be resolved through negotiation, the competent court and other dispute resolution methods are determined in accordance with applicable law.

1. In addition to Vietnamese, these Terms may be provided in Japanese, English and other languages the Company considers necessary.
2. Where there is a difference in content or a question of interpretation between language versions, the Vietnamese version prevails, unless applicable law provides otherwise.

Matters not provided for in these Terms are governed by the Fee Page, usage rules, Privacy Policy, other rules separately issued by the Company and applicable law.